Terms and Conditions

Terms and Conditions

Stellar Medical Aesthetics & Privacy Policy

 

Advanced Reservations

The management and staff of Stellar Medical Aesthetics highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment is available.  If you have a special event coming up such as a wedding, prom, holiday plans, etc., we recommend you schedule your appointments a month in advance.  Please let our staff know about any special occasions so that we can make notes to show the importance of the event.

 

Arrival for Your Appointment

In order to have a relaxed experience, plan to arrive 10 to 15 minutes prior to your appointment time. Our goal is to start the relaxation process prior to rendering your service.  A late arrival could mean a reduced treatment time, especially if we have another client coming in right behind you.  Our providers must have adequate time to clean and prepare for the next client, they must finish on time in order to maintain a timely schedule.

 

Health Conditions

Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when booking any appointments. Stellar Medical Aesthetics is held harmless for any information withheld prior to or during services.

 

Pregnancy

We have specially designed treatments for expectant mothers. Please allow our staff to guide you in selecting which treatments and services are most suitable for you during this special time.

 

Cancellation Policy

As a courtesy to other guests and our providers, please give at least a 24 hour notice if you have to cancel your appointment. We understand that sometimes same day cancellations are necessary, we just ask that you give us as much time as possible.

 

Minors

Guests 17 years of age and younger must be accompanied by a parent or legal guardian. If a parent gives permission to Stellar Medical Aesthetics to perform a service on their minor child, they will have to sign a release and be present during the treatment.  Our staff reserves the right to refuse a requested service on a minor.

 

Loss or Damage to Personal Items

We ask that you keep all valuables with you during your service time.  Stellar Medical Aesthetics as well as their staff members are not responsible for any loss or damage to personal items.

 

Right of Refusal

Stellar Medical Aesthetics reserves the right to refuse services to any patient for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. Stellar Medical Aesthetics reserves the right to define inappropriate conduct.

 

Satisfaction of Service(s) Rendered

If for any reason we fail to meet your expectations with any of our services, please let us know within 24 hours of your service.

 

Financial Policies

 

Payment Types

We accept cash, debit cards, credit cards, Visa, MasterCard, and American Express.  We are also happy to offer two types of financing to our customers: Cherry and Care Credit.  These plans can provide you low monthly payments with very little interest.  We will be happy to help you apply and get your transactions approved.  Your approval and credit limit are based on your credit worthiness.

 

Product Returns

We will accept returned products within 30 days of the date of purchase. After 30 days, we will refund only unused, unopened products.

 

Gift Certificates

Stellar Medical Aesthetics gift certificates are non-refundable.  Gift certificates may not be used to purchase or be exchanged for other gift certificates or cash.  Stellar Medical Aesthetics is not responsible for lost or stolen gift certificates.

 

Prices

Prices for services and products are subject to change on our website and menus without advanced notice.

 

Terms and Conditions of Website Use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern stellarmedicalaesthetics.com’s relationship with you in relation to this website.

The term stellarmedicalaesthetic.com or “us” or “we” refer to the owner of the website.  The term “you” refers to the user or viewer of our website.  The use of this website is subject to the following terms of use:

 

  • The content of the pages of this website is for your general information and use only.  It is subject to change without notice.
  • Neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).  We have no responsibility for the content of the linked website(s).

 

Restrictions on Disclosure of Confidential Information and Privacy Policy

Stellar Medical Aesthetics is committed to protecting your privacy and will not give out or sell any information provided to us by our customers.  Any information collected is for internal review only and used to improve services, pricing, products, promotions and the content of our website.  All customer information (name, email, address, etc.) is confidential.  When you create an account, your contact information and credit card information will be stored for ease of reordering.  All information collected will be stored and encrypted for additional security.

 

Online Booking

Assistance:  If you are in doubt of which service or which service provider you should choose, please call the office for assistance.  If it is not clear which service you need, our office staff will offer you a complimentary consultation with the service provider that seems most appropriate. A plan will be recommended for you by our nurse injector or one of our aestheticians.  This is an excellent way to develop a plan for the best care of your skin.

Exceptions:  There are some services that require special attention when scheduling and therefore, cannot be booked online.  If you do not see a particular service, please call us and we will be happy to assist you in scheduling your appointment.

Errors:  If an error is made while making an online booking or purchase, simply click the back button on your browser and resubmit the correct information.  If you receive incorrect information from us in your confirmation notice, please contact us as soon as possible at 865-540-6863.

 

General Terms

If any provision of these Terms and Conditions is declared invalid or illegal for any reason, then the remaining provisions of these Terms and Conditions shall remain in full force and effect in the same manner as if the invalid or illegal provision had not been contained herein.

Customer concerns on these Terms and Conditions may be addressed to:

 

SECURITY AND PRIVACY

The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.

 

WHAT PERSONAL INFORMATION WE COLLECT

We collect personal information that you choose to provide voluntarily when booking appointments or making inquiries via phone, text, in person, email, our online portal and the stellarmedeicalaesthetics.com website. This information can include your name, street address, and phone number when you submit an inquiry or book an appointment on the site. We may also ask for personal information when you contact our office. This will allow us to protect your confidentiality by verifying your identity.

 

COOKIES AND OTHER COMPUTER INFORMATION

When you visit our website stellarmedeicalaesthetics.com you may be assigned a cookie (a small text file) to be stored on your computer’s hard drive. The purpose of the cookie is to identify you with your shopping basket.

 

HOW WE USE YOUR PERSONAL INFORMATION

Information we collect on stellarmedeicalaesthetics.com may be used to enhance your patient  experience in the following ways:

  • Respond to your patient inquiries or requests
  • Communicate special offers and featured products to you, if you choose to receive such notices
  • Find and stock the products you want
  • Customize your patient experience

 

WHEN AND WITH WHOM WE SHARE YOUR PERSONAL INFORMATION

We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Web site; communicating to customers; providing customer service; enhancing and improving customers’ shopping experience; enabling access to our partners’ sites; providing a personalized shopping experience; and completing credit card transactions.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.

 

MORE ABOUT YOUR PRIVACY

We realize that making purchases or booking appointments at stellarmedeicalaesthetics.com, or any other Web site, requires trust on your part. We value your trust very highly, and pledge to you, our patient, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, and/or email address, credit-, in addition to any other personal information that can be linked to you, personally.

We believe that you have a right to know, before booking any appointments or purchasing any products at stellarmedeicalaesthetics.com, or at any other time, exactly what information we might collect from you, why we collect it and how we use it.

 

CHANGES TO STELLAR MEDICAL AESTHETICS’ PRIVACY POLICY

We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will post a notice of the change on stellarmedeicalaesthetics.com for a period of at least six months after the change is implemented.

 

CONTACTING STELLAR MEDICAL AESTHETICS

We will use your email address or phone number to respond to your questions, suggestions, and/or requests for assistance in using our site. For questions or comments regarding this policy, you may contact Stellar Medical Aesthetics at:

 

Email: info@stellarmedicalaesthetics.com
Phone: 1-865-540-6863
Mail: 102 S. Campbell Station Rd, Suite 1, Knoxville, TN 37934